Privacy Policy

Effective Date: 12th April 2023

Johara Consultancy LTD, trading as Vin Virdi (“we”, “us”, “our”), is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use and safeguard your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller responsible for your personal information is:

Johara Consultancy LTD (trading as Vin Virdi)
Registered in England & Wales (Company No: 07405652)
Registered office: 90-92 George Lane, South Woodford, E18 1JJ
Contact: info@vinvirdi.com

2. Information We Collect

  • Contact details: name, email, phone number.
  • Booking information: event details, dates, services requested, allergy/health disclosures (where relevant to the services).
  • Payment details: processed securely via bank transfer or other payment processors (we do not store card details).
  • Technical data: IP address, browser type, device type, operating system.
  • Usage data: collected through cookies and analytics tools (e.g. Google Analytics, Microsoft Clarity).
  • Marketing preferences: consents to receive communications via email, SMS, or other channels.

3. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Contract: to provide hair and makeup services you have booked.
  • Legal Obligation: to comply with tax, accounting and regulatory requirements.
  • Legitimate Interests: to respond to enquiries, improve services, and prevent fraud.
  • Consent: where you have opted in to marketing communications.

4. How We Use Your Information

  • Respond to enquiries and manage bookings.
  • Deliver contracted services.
  • Process payments and maintain accounts.
  • Improve our website and services through analytics.
  • Send relevant updates and marketing communications (where you have consented).

We will never sell or rent your personal data.

5. Third-Party Processors

We may share your personal data with trusted third-party service providers who act on our behalf, including:

  • Website hosting and IT support
  • Email and marketing platforms: HubSpot, Mailchimp
  • Analytics tools: Google Analytics, Microsoft Clarity
  • Booking/CRM systems (if used)

These providers are contractually required to keep your data secure and act only on our instructions.

6. International Transfers

Some third parties (such as Google, Microsoft, HubSpot and Mailchimp) may transfer data outside the UK. Where this occurs, we ensure that appropriate safeguards are in place, including adequacy regulations, Standard Contractual Clauses, and participation in the UK–US Data Bridge where applicable.

7. Data Retention

  • Enquiries: up to 12 months.
  • Bookings, contracts and invoices: 7 years (for legal/tax purposes).
  • Marketing data: until you withdraw consent.
  • Website usage data: retained in accordance with the provider’s standard practices.

We only retain data for as long as necessary to fulfil the purposes outlined above.

8. Cookies & Tracking

Our website uses cookies and similar technologies. These may include:

  • Essential cookies: required for basic site functionality.
  • Analytics cookies: e.g. Google Analytics, Microsoft Clarity.
  • Functional cookies: to improve user experience.
  • Advertising cookies: where consented.

We use CookieYes to manage cookie preferences and provide a live, up-to-date list of cookies in use. You can manage or withdraw consent at any time via the cookie banner or your browser settings. For further details, please see our Cookie Policy.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request erasure of your data (where legally possible).
  • Restrict or object to processing.
  • Request data portability.
  • Withdraw consent to marketing at any time.

To exercise your rights, contact us at info@vinvirdi.com.

10. Data Security

We take appropriate technical and organisational measures to protect your data. However, no method of online transmission can be guaranteed 100% secure.

We may disclose personal data where required to comply with a legal obligation, court order or regulatory authority (e.g. HMRC).

12. Children & Young People

Our services may be provided for individuals under 18 (for example, party hair and makeup, prom events, or flower girls). In these cases, the booking and consent must be completed by a parent or guardian.
We do not knowingly collect personal data directly from children without parental consent. If we become aware that we have inadvertently collected data from a child without appropriate consent, we will delete it promptly.

13. Complaints

We would appreciate the opportunity to resolve any concerns directly. Please contact us at info@vinvirdi.com in the first instance.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

This Privacy Policy was last updated on 17th August 2025.

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